Customer Relationship Management

Building any business requires a robust customer relationship management system. We have extensive experience building fully integrated solutions. From custom developed to Salesforce customizations, we know CRM.

CRM Implementation

CRM implementations can make or break any company. Having the right architecture without over-planning is a delicate balance. Build too many widgets too soon and you can't maintain or adapt, don't build enough and your staff are helpless. We will help you identify the best use of time.

Contact Center Integration

kx² has extensive experience in contact center formulation and optimization. We are capable of providing a full operational assessment to provide your organization with a comprehensive and holistic review and analysis of your call center. These assessment typically covers the following areas: organizational alignment, customer strategy, recruiting, on-boarding, training, quality assurance, performance management, coaching, workforce management, knowledge management, systems (ACD, WFM, IVR, QA, KM, etc.), employee engagement, customer feedback, and process improvement.

We will also ensure you are integrated with whatever CRM solution you are using.

Omni-Channel Marketing

Getting leads, managing leads, handling customers all require an extensive array of communication mediums. Having the right integrated solution will allow you the best chance to service your customers.

CRM Software

Salesforce, ZohoCRM, Hubspot, Pipedrive, Microsoft Dynamics, vTigerCRM

Telephony Software

Twilio, FusionPBX, Vicidial, Five9, NewVoiceMedia

Marketing Software

Wordpress, MailChimp, Pardot, Hubspot, Unbounce, Facebook Ads, Google Ads